What Information We Hold and Why
We collect the information you give us when registering — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Transaction records are kept to process withdrawals, verify your account wallet, and meet our obligations under applicable law. We
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also collect device identifiers and session data automatically when you access the platform on mobile or desktop; this helps us detect unusual login activity and keep your account safe. We do not sell your personal data to third parties. Data shared with payment processors like bKash
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and Nagad is limited to what those processors need to complete your transaction — nothing more. If you contact our support team, the conversation is stored so we can follow up accurately. Retention periods vary by data type: account records are held while your account is
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active and for a period after closure as required by applicable rules. You can ask us what we hold at any time. Availability of our services, and the data rules that apply to you, depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.